Frequently Asked Questions

For 3G Fixed IP SIM Cards is is usually and for 4G Fixed IP SIM Cards the APN is usually

The authentication method should be set to PAP and the user name and password is usually the first 8 letters of your company name both user name and password will be identical

NB : this is for quick guidance only and your correct APN, user name and password will have been emailed to the contact name / email on the original contract if you do not have these then you will need to email support to request these to be resent we will not be able to advise these over the telephone.

No The H685 and H820 routers are only supplied with wall mount flanges. DIN rail kits are available separately and these screw onto the normal flange mounts.